Archive for April 17th, 2009

It’s almost impossible to find replacement earbuds for Plantronics bluetooth headsets — but we found them!

Unfortunately, the retail stores don’t want to devote any shelf space to inexpensive items that have no profit margin so it’s nearly impossible to find replacement parts for you bluetooth in a local store. You will be able to find them online but you’ll have to buy a bunch because they usually have a minimum. There’s just not a lot of businesses who can operate and stay in business shipping earbuds all day, so hopefully you need a charger, some ear hooks or something else besides earbuds. Here’s the link with a good assortment of all the Plantronics bluetooth accessories and replacement parts.

April 17th, 2009

Headsets for training a new employee

If you have a new employee and you want to sit with them on some customer calls, you can connect two headsets to one phone and listen in. The right solution depends on whether you want corded headsets or wireless ones.

If you have corded Plantronics headsets that have the QuickDisconnect on the end of the cord (the black plastic pull apart rectangular piece that unsnaps in the middle between the straight cord and the curly cord), then all you need is the Plantronics Y Training cord. It is a cord in the shape of the letter Y with QuickDisconnect on all three ends. It allows you to snap two headsets onto one cord. Here’s the link to the Y-cord.

If you have wireless headsets (or any corded headset that has a square modular plug on the end instead of the QuickDisconnect mentioned above), then you would instead need the headset training adapter. It gives you two modular jack openings to plug two headsets into one phone. Here’s the link to the training adapter.

Both the Y-cord and the training adapter allow the supervisor or trainer to jump into the call if needed. They control which headset has the open microphone to be heard by the customer. The supervisor can take over the call at the push of a button if things go awry.

April 17th, 2009

Plantronics CalistoPro is my new favorite thing!

If you are a telecomuter or have a home-based business then the Plantronics CalistoPro will make your day. It is a wireless bluetooth headset and a cordless 1.9 GHz frequency phone all in one. You can even pair the same headset with your bluetooth cell phone, so it is a multi-purposed device. If you use Outlook for organizing your contacts you can download up to 100 contacts directly from a USB cable into the CalistoPro phone. You can wander with the phone at your home or office up to 300 ft. which is the length of a football field. It really does work! Of course if you don’t have the little phone clipped to your belt or with you in some form or fashion, then you can only go about 30 ft. with your headset since bluetooth technology is short range. If you want the full football field range you have to bring the mini-phone with you, which isn’t a problem because it’s only the size of a deck of cards (or even thinner). The only drawback to the CalistoPro is that it is earhook design only. It is pretty comfortable but if you prefer a headband over the top of the head you’re out of luck. There’s no headband for it, even if you wanted to pay extra. You can buy it at Founders Telecom by clicking on the link.

The CalistoPro plugs right into a standard analog phone jack at the wall (such as you’d have at home). If you have a PBX office phone system where you have to dial a 9 to dial out, this will not work as you would have digital instead of analog lines. The Avaya (or Lucent, AT&T) Partner phone series is the only exception. You can plug the Calisto Pro right into the AUX (auxiliary) port on the bottom of the phone and you have a great solution.

April 17th, 2009

What happened to the Plantronics Polaris headsets? Are they discontinued?

Yes, the Plantronics line of P-series (Polaris) headsets were discontinued around Q4 2008 in an effort to streamline the product assortment. Have no fear. You can get essentially the same headset now but you just need to make sure you are getting the right connector cable. The H-series headsets look identical to the old P-series but they do not have the same internal amplification properties. You will need to buy the Plantronics A10 cable which looks just like the spiral black cable you used to get with the Polaris headsets but it is actually different electronically. It will bring the amplification of the H-series headset up to the same level as the old P-series. As long as you keep your H-series headset paired with an A10 cable you’ll have no problems. The only issue is if you have old P-series (Polaris) headsets also floating around your office and employees start mixing and matching over time, you will start to get complaints about weak volume. Just make some sort of marking with colored tape or something similar so you can keep the right headset with the right cord. If you buy the H-series headset by itself it will not come with the A10 cable so you’ll have to be sure and order that, too. Some websites like Founders Telecom have made it easier by pairing them together for you (just like the old Polaris that came with the cable). In this case the headset and cable are already together so no need to search for the cable separately.

April 17th, 2009

Why is my Plantronics bluetooth asking me for a Passkey?

Some phones require you to enter a passkey (sometimes called pass code, pass key or password, depending on your phone) when you establish a new bluetooth device link for pairing. For Plantronics the generic passkey is 0000. Hope that helps save you some time on hold with tech support! We also have the link to the Plantronics bluetooth interactive pairing guide below on our “Favorits Links” section.

April 17th, 2009

The Elusive, Discontinued Battery for Plantronics CA10, CS10, CT10, CA10CD, LKA10, 10U100

Do you still have one of the older model Plantronics cordless headsets like the CA10, CS10, CA10CD, CT10 or the Avaya 10U100 or LKA10? If so you’ve either already searched or are soon to be searching for a replacement battery 46365-01. The batteries have now been discontinued by Plantronics as of Q4 2008 (since the cordless headsets themselves were discontinued several years ago) and are just about impossible to find. There is a generic substitute (same thing but not made by Plantronics) available so you can either get that or scrap your old cordless and start anew with a completely wireless model like the CS55, CS70N, CS540, etc.
Please be aware that the battery for the CA10, CS10, LKA10 and CA10CD was dark gray (Plantronics 46365-01) and the battery for the CT10 and 10U100 was black (Plantronics 46365-02). Other than the color they are exactly the same so you can use the battery sold by Founders Telecom and it will work on all of those models.

1 comment April 17th, 2009

The Plantronics CT14 finally came in (after 3 month delay)

I think the Plantronics CT14 was worth the wait! I just got one and tested it at home. It is very similar to the prior model CT12 except for one big difference. The CT14 is on the new 1.9GHz frequency so it won’t interfere with your wireless router. The old CT12 operated on 2.4GHz and it always knocked me off line since my Belkin wireless router is also on 2.4GHz. This one gives me no problems whatsoever since the 1.9GHz frequency is forever protected by the FCC as a frequency for voice only.

As for functionality it is very easy to use. The range is 300 feet (the length of a football field) which is double the range of the predecessor model CT12. It has caller ID, volume control, redial, memory, etc. The battery time is also much improved. It will go all day without needing to be recharged, even if you are on the phone non-stop for the entire day. It’s convertible so it comes with both the headset and ear hook. Wear it in either style or switch off just to mix things up.

One other note. If you happen to work in an office that has the Lucent Partner phones (also called Avaya Partner or AT&T Partner, depending on how long ago you bought the phone system), you can use the CT14. You would just plug it into the bottom of the phone in the AUX (auxiliary) port. Although the CT14 is a single-line phone when plugged directly into a headset jack, it acts like a multi-line phone when plugged into your Partner phone AUX port. It will mirror whatever line you have pressed down on the phone.

Now that the Plantronics CT14 is finally in stock you can it shipped right out by ordering online, click here.

April 17th, 2009

Help! My CS50, CS55 or CS70 wireless headset stopped working! What should I do?

Your headset was working just fine. You show up for work today and it’s dead or giving nothing but super loud static. Why? How did this happen? How do I fix it? Fortunately, the fix is easy. Follow these step by step instructions to re-synch (or as Plantronics calls it, “Re-Subscribe”) your headset and base back to one another.

Step 1: System Reset
A.) Press both the talk button and the mute control button on the headset simultaneously for 10 seconds. When the talk indicator light on the headset blinks, release both buttons.

B.) Press the talk button again and then release.

C.) Disconnect the AC power adapter from the AC power outlet and leave it unplugged for 10 seconds, then reconnect.

The system reset operation is now complete. If your problem has now been resolved, there’s no need to go on to Step 2 below. If the problem still exists, please continue to the Subscription Reset operation below.

Step 2: Subscription Reset
A.) Place the headset into the base charging cradle and be sure that it is pressed down and seated all the way in the charger.

B.) Press and hold both of the talk volume fine tune buttons on the back of the base (the buttons marked “+” and “-“) simultaneously for a minimum of 10 seconds. The power indicator light on the base will flash red and you can release the buttons.

C.) Next, push and hold the mute control button on the headset for a minimum of 5 seconds. The talk indicator on the headset will light up green. (Note: The black volume rocker switch on the earpiece is the mute control when it is pushed in.)

Successful re-subscription is indicated when the power indicator on the base is fully illuminated and the talk indicator light on the headset is off.

D.) To complete the process, disconnect the AC power adapter from the AC power outlet and leave it unplugged for 10 seconds, then reconnect.

If this doesn’t solve the problem, please double-check your settings:

  • The back of the charging base tower should be set to 2;
  • The bottom (underneath) of the charging base tower should be set to B;
  • The left side of the charging base tower with the round dial should be set to 1 (lined up with the raised plastic ridge to the right of the dial).

If it now works but you sound like you’re in an echo chamber, all you need to do is press the down arrow button on the back side of the base charging tower a few times to reduce your outbound volume and this should solve the echo problem.

If you still have no luck and your headset is over 2 years old, you may be due for a new Plantronics battery which you can buy here.

10 comments April 17th, 2009

Have you seen the new Discovery 925 in Pink?

The Plantronics Discovery 925 is really a cool bluetooth headset. Plantronics initially launched it in three colors (gold, pink and black). The pink and gold are “limited editions” so they will be phased out and new colors will periodically be introduced. The bottom line is, if there’s a color you really like, get it while the getting’s good, as the saying goes. The color-coordinated leather carrying case doubles as a charger. When you are out and about and you don’t have access to a plug-in charger, no worries! Your headset is charging in the leather carrying case! As for the design, it is very minimalist and almost invisible. The ear gels (3 sizes) are quite comfortable for any size ear. There is no ear hook to stabilize the bluetooth on your ear so you have to have the kind of ear that generally is well suited to an in-ear gel. As for the sound quality, it is top of the line from Plantronics.

April 17th, 2009

Plantronics announces new Savi wireless headset

Great news! Plantronics will (finally) be coming out with a wireless headset product that lets you effortlessly switch between your computer and your telephone. For example, you can be on a Skype call on your computer and then switch to a call on your land line phone using the same wireless headset. The new Plantronics Savi should be available for sale around the middle of May 2009 so we will write a review as soon as we get our hands on one. Please check back soon.

April 17th, 2009


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